Data Center Security
BotXO uses Amazon Web Services (AWS) to host our services and comply with the same SSAE16 SOC 1, 2 and 3, ISO 27001 and FedRAMP/FISMA reports and certifications as does Amazon. Only authorized personnel have physical access to the secured data centers which contain the servers on which web servers and databases are running. These are hosted in Frankfurt. Access is restricted, monitored and all logs are documented.
Amazon Web Services has detailed descriptions of data storage, security and compliance on the web pages here below:
- Data Centers and Security: https://aws.amazon.com/security
- Data Compliance: https://aws.amazon.com/compliance
- Data Protection: https://aws.amazon.com/compliance/eu-data-protection
Logging and monitoring
We continuously monitor and log all systems as do our service providers.
Our team of DevOps is available 24/7 in emergency cases relating to security intrusion or possible threats.
We use secure HTTPS transport to protect our network communication over public networks..
There is restricted access to the BotXO Production System and employees go through a thorough two-factor authentication before gaining access to the system. Data access is controlled and monitored on a regular basis by our DevOps team.
All communication whether in transit or at rest is encrypted through HTTPS and TLS. “A-” score against ssllabs.com security tests.
Secure Development (SDLC)
The platform has a production and a staging environment which are completely separated from one another. This prevents in any private customer data be used in the staging environment.
System configurations and integrations can only be accessed and administered through the console by BotXO lead developers.
Secure Credential Storage
No user passwords are stored in BotXO databases and credentials go through a secure SOC 2 compliant third-party.
API Security & Authentication
BotXO’s API security and authentication happens through an SSL link and the verification of the user. Username and password or a JWT request are the methods of authentication used in authorizing against the API.
Employee Check and Agreements
Background checks are done on all new employees starting at BotXO in accordance with local laws. After the screening and hiring process, employees have to sign a Non-Disclosure and Confidentiality agreements.
If you have any questions relating to our Data Policy please email us at firstname.lastname@example.org.
Want to explore how bots can help your business?
Order a demo chatbot with samples of your content and let one of our specialists walk you through the opportunities.
or email@example.com / +45 26 71 58 45.