Hamsto.com builds a data driven chatbot
BotOX’s chatbot technology is now live on Hamsto.com. The team behind Hamsto has built the chatbot Hamsto, that will help function as the middle link between private customers and businesses renting out space.
Hamsto.com, which sees itself as a first-mover when it comes to platforms dealing with shared economy, make it possible to private people to rent out or to rent space for storage or rental of parking spaces for cars, boats or motorcycles.
The chatbot Hamsto is a customer service chatbot, which will help the users with everything from sign-up on the platform and questions regarding tax, insurance and payment.
The chatbot guides the customer through the customer journey
It’s important to Brian Tange, CEO at Hamsto.com, to get integrate the entire customer journey on the platform, so that their customer service is available when the users need support and service. Therefore, it makes sense with the chatbot Hamsto, as it is available with 24 hours of support.
“The customers often spend their evenings on looking for extra space for storage or spend their time on signing up to rent out the extra square meters that they currently have. As a start-up company, we have chosen to invest in consistent and constant customer service that works and that is available when our customers need support and service.” Says Brian Tange, CEO at Hamsto.com.
“That’s exactly what a chatbot is good at – providing consistent answers around the clock all day, all year.” Says Brian Tange, CEO at Hamsto.com.
“In addition to consistent customer service, the chatbot gives us a competitive advantage, as the platform can provide insight in our customers’ behaviour and needs. Data and insights we can use later to optimize the chat bot and make our customer service even better. ” Says Brian Tange, CEO at Hamsto.com.
The data driven approach
“It’s a pleasure to have Hamsto on board, as it is precisely the data-driven approach we advise our customers to work with.” says Henrik Fabrin, CEO at BotXO.
“Hamsto has decided to use the data-driven approach and use our chatbot platform to collect data about the user’s behaviour, and that we look forward to helping them with.” says Henrik Fabrin, CEO at BotXO.
“With our data, we can help our customers optimize the customer journey both in the chatbot and on their platform. We have all the data available that allows you to supervise and monitor the behaviour of the user continuously. That means that, they can now use the bot for collecting qualitative data and they can use them to make their services and customer reviews even better. ” says Henrik Fabrin, CEO at BotXO.
Chatbot technology makes it a good business.
This feature – data collection and analysis – by chatbot technology, is what Brian Tange has been focusing on as he developed the chatbot for their customer support:
“Of course, it’s also a good business to use chatbot technology. When we deliver a digital service, we can constantly monitor what questions and answers help our customers in the process. The areas where we respond correctly, we will develop and those areas that are unnecessary, we will give less attention. With the right data available, we can therefore develop our customer support and provide an even better service next time. At the same time, we can also use the available chat data to improve our other services – for example, we can create new landing pages that match the customer’s journey and their need for clarification. ” – says Brian Tange.
There can thus be many positive outcomes by using chatbots. To Brian Tange one positive outcome is to become aware of which areas are worth giving priority to others, as this will mean they can provide a better service next time – and ultimately that is a smart business.
User friendly platform
Hamsto developed and implemented the chatbot on BotXO’s platform. That Henrik Fabrin, the CEO of BotXO, is very pleased with because self-service on the platform is something BotXO has been working on over a longer period.
We are very pleased with the cooperation with Hamsto.com because it also tells us that, as a platform vendor, we have proven that our platform is very user-friendly. This proves that companies can build their own chatbot without having us having to interfere. Henrik Fabrin, CEO at BotXO, says:
“It’s interesting because it’s a new customer who, without our help, has developed and set up the chatbot on our platform. I had a session with Christian Olesen, from Hamsto, for only half an hour, where I reviewed our platform and afterwards they have themselves made the chatbot in the starterbot. It says something about how user-friendly our platform is and how fast a company can really get started.”
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