Zendesk ❤️ BotXO

Run an AI, multilingual chatbot inside your Zendesk Chat widget

Get started today

Automate your live chat with a chatbot from BotXO 

Benefit from it like these Zendesk & BotXO customers have done it before you

 

+ many more.

With the integrated Zendesk chatbot solution from BotXO you can automate your chat support and immediately leave the most common questions for the chatbot to answer.

Most 1st level support questions are the same.

Our customers know by experience that +60% of support questions can be handled by a BotXO chatbot.

You add your chatbot in a few easy steps:

1. SET UP A NEW AGENT
in Zendesk Chat

Step 1

2. CONNECT YOUR CHATBOT
using the Zendesk API Client

Step 1

3. CONFIGURE YOUR CHATBOT
in the BotXO Platform

Step 1

You can monitor your chatbot as any other agent in the Zendesk reports.

Key Features

  • Have an AI chatbot as first-line support
  • The AI understands your customers’ questions in more than 12 languages

  • Your chatbot only gives human-approved answers to ensure compliance and consistency

  • Use free text & buttons for faster conversations

  • Route customers to the relevant department 
  • Live handover between chatbot and agents

  • If agents are not available, collect the customers’ info to get back to them later
  • Integrates with your CRM, Product & ERP tools for live customer, order or product look-ups.

Get started today

Real time demo

Watch how the conversation between your chatbot and customer is logged live in your Zendesk account.

At BotXO we invest in human power

We believe that to successfully use chatbots, it requires a mix of:

Artificial Intelligence

Artificial
Intelligence

Human business understanding

Human business
understanding

Great API integration

Great API
integration

Customer Journey insights

Customer
Journey insights

Data driven decisions for further optimization

Data driven decisions
for further optimization

That is why we invest in having the best human brainpower at BotXO.

Our team of Customer Relationship Experts, Chatbot Specialist and Data Scientists work every day to build the tools for smarter AI bots, with the focus on empowering customers and partners to improve and enhance customer experiences.

We provide an easy-to-use and intelligent chatbot platform, from our offices in Copenhagen, Denmark and Madrid, Spain and trough our passionate partner community.

Our customer success team helps create valuable chatbot experiences and through our Bot Academy and Help Center, we share best practices on how to succeed with bots.

We are motivated by helping companies reduce waiting time, releases resources and keep their employees and customers happy.

Start your free trial

See how the BotXO & Zendesk partnership can support your business.

Book Personal Demo

See how similar businesses use BotXO together with Zendesk.

Schedule demo

or

Mail us
Call us
+45 26 71 58 45

“Working with chatbots and AI in Customer Service, it is important for me to use a tool that is designed for people like me – and not developers. BotXO’s platform is just that; intutitive, easy and makes it a lot of fun!”

Nadin Kempel Sigh, Service Operation Specialist, Tiger of Sweden