Zendesk + BotXO2018-10-03T15:05:58+00:00

Zendesk + BotXO

Integrated Chatbot

Contact for information

Automate your Zendesk chat with a chatbot from BotXO 

With the integrated Zendesk chatbot solution from BotXO you can automate your chat support and immediately leave the most common questions for the chatbot to answer.

30-60 % of all 1st level support questions are the same.

Whenever we see a pattern in inbound support questions, we know by experience it can be handled by a chatbot.

3 Step Chatbot Integration:

1. SET UP A NEW AGENT
in the Zendesk Suite

Step 1

2. CONNECT TO THE BOTXO CHATBOT
with the Zendesk API Client

Step 1

3. CONFIGURE YOUR CHATBOT
in the BotXO Bot Editor

Step 1

Minutes after you have set up your first Zendesk Chatbot Agent you can follow and monitor the chatbot as any other agent in the Zendesk Reports and Team View.

Human Take over

Any tailor-made business chatbot has to learn and grow smarter over time. To ensure maximum customer satisfaction we have made a seamless integration between human chat and automated chat. This allows you to take over any conversation as you see fit – directly in the Zendesk chat window without leaving your customer hanging.

About BotXO – we invest in human power

We believe that chatbot platform service is a mix between

Artificial Intelligence

Artificial
Intelligence

Human business understanding

Human business
understanding

Great API integration

Great API
integration

Customer Journey insights

Customer
Journey insights

Data driven decisions for further optimization

Data driven decisions
for further optimization

That is why we invest in having the best human brainpower at BotXO.

Our main focus is continuously to build smarter AI bots and grow their knowledge as well as readiness in understanding both questions, answers and context using our NLP framework.

We as a team have the business mindset that allows us to focus on reducing inbound support questions and improve customer experiences.

We supply and support Europe with an easy-to-use and intelligent chatbot platform. We do this from our offices in Madrid and Copenhagen and trough our extended partner network.

Our dedicated customer success team enables you to provide a sublime chatbot experience and we share knowledge across borders so our customers can learn from the best in class.

Our motivation is to solve problems for our customers that reduces waiting time, releases resources and keep their customers happy.

Real time demo

Watch how the conversation between your chatbot and customer is logged live in your Zendesk account.

Book Your Demo Now

and see how easy it is

Book Personal Demo

See how similar businesses use BotXO together with Zendesk.

Schedule meeting here

or

Mail us
Call us
+45 26 71 58 45

“I’m happy to recommend BotXO to anyone.”
Anders Balch Berthelsen, Akademikernes A-Kasse

Book Personal Demo

See how similar businesses use BotXO together with Zendesk.

Book personal demo now

or

Mail us
Call us
+45 26 71 58 45

“I’m happy to recommend BotXO to anyone.”
Anders Balch Berthelsen, Akademikernes A-Kasse